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About the executable file
- 14 Dec 2022
- 1 Minute to read
- Contributors
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About the executable file
- Updated on 14 Dec 2022
- 1 Minute to read
- Contributors
- Print
- DarkLight
Article summary
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Issue | Solution |
| Device shutdown | Keep the device on and make sure it is correctly connected to a power supply |
| Device reboot | Avoid updating or installing new patches while the executable is running |
| Performance slowdown | Avoid using resource demanding application simultaneously, like opening various tabs on Chrome. |
| Internet connection issues | Make sure your internet connection is on and stable. |
| Security management software | In case you have a security management solution, make sure there aren't any policies enabled which could shut the agent down |
| Manual stop by IT staff | Communicate to your IT staff, in case it is applicable, that a process will perform host discovery and port scans from a certain host. |
| Service not found in services list | Make sure both service commands are run from a CMD as an administrator. |
| Other | Please communicate with the support team. |
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